Help centre
Start with the booking or account in HeyGo. If the issue remains, email heygo.travel24@gmail.com.
Open the active booking and choose Cancel booking. Give an accurate reason and cancel as early as possible. Any refund depends on the displayed booking terms and payment method; email support with the booking reference if money was collected and the trip did not proceed.
The amount shown on the booking is the trip fare. A trip receipt is not proof of payment. Keep your payment record and email the booking reference, registered mobile number, amount, date and payment method.
Contact the driver from the booking as soon as possible, then email support with the booking reference and a description. HeyGo can preserve records and help reconnect the parties, but does not hold lost property.
Upload readable licence, profile selfie and vehicle images. Review time depends on image quality and support workload. If blocked, send the registered mobile number—never email passwords or OTP codes.
Check location permission, mobile data and notification permission, then reopen the active trip. Call or chat with the other participant when safe to do so.
Sign in, open Account and use the account deletion option. Contact support from the registered email if you cannot access the account.
For immediate danger or a medical emergency, call 112 or 108 first. HeyGo email is not monitored as emergency dispatch.
Email support normally replies within two working days. Include your registered mobile number and booking reference, but never send your password or OTP.
