Delete your HeyGo account and data

Delete from the app or web account

1. 1. Sign in to the correct Customer or Driver account.
2. 2. Open Account or profile settings.
3. 3. Choose the account deletion option and follow the confirmation steps.

If you cannot access the account

Email heygo.travel24@gmail.com with the subject “HeyGo account deletion request.” Send the request from your registered email and identify whether it is a Customer or Driver account. Never include your password or OTP.

Data deleted

After identity and account ownership are confirmed, HeyGo deletes or de-identifies the account profile, saved addresses, account preferences and other personal data that is no longer required to provide the service or meet a legal obligation. For a Customer who used Google Sign-In, deletion also removes the Google account identifier linked to the HeyGo account.

Data that may be retained

Limited booking, transaction, safety, fraud-prevention or dispute records may be retained when required by Indian law, accounting obligations, an unresolved complaint, or the establishment or defence of legal claims. Retained information is restricted to those purposes and removed or de-identified when the applicable need ends.

Processing time

We aim to acknowledge requests within two working days. Completion time depends on identity verification and whether records must be preserved for an active booking, dispute or legal obligation.